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Service & Support

 

What is AMC?

Annual Maintenance Contract is like Insurance which protects your printer investment, printer downtime and repair costs. To enhance the level of service provided to our customers, Diagraph Impex Pvt Ltd. now offers an annual maintenance contract that provides quality, post-warranty and scientific service for ZEBRA ,TSC ,DATAMAX ,TOSHIBA & CITIZEN printers. With a maintenance contract you will have the assurance of knowing that repairs will be provided efficiently and economically by trained Diagraph Impex Pvt Ltd. Service personnel. Furthermore by purchasing repair services annually in advance through a maintenance contract, you can save over standard flat rate repair pricing.

 

Why sign AMC with DIAGRAPH?

  • DIPL have 10 years experience in using, selling and repairing barcode label printers and consumables.
  • DIPL keep full stock of original spare parts, print heads, PCBs, thermal transfer ribbons and die cut labels.
  • DIPL have qualified and experienced service engineers and label printing personnel.
  • DIPL have the latest equipments for barcode verification, label printing, label die cutting, thermal transfer ribbon processing.
  • Replacement of defective / worn out parts by new original parts ON COST
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  • Onsite visits of our experienced service engineers 4 times a year for preventives maintenance plus
  • emergency calls as & when necessary.
  • Technical support / advice by phone / and online.
  • Free advice on bar coding and label printing
  • Service to be provided within 48 working hours.

We undertake repairs and annual maintenance contracts for the following thermal transfer barcode label printers:

  • ZEBRA
  • TSC
  • DATAMAX
  • CITIZEN
  • TOSHIBA
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